Customer Service Associate

2 days ago


Modesto, California, United States David's Bridal Full time
About David's Bridal

We empower our customers and employees to stay true to their dreams and find the one.

Job Summary

The Alterations Customer Service Representative is a critical role for the successful operation of the Alterations department. This position provides an A+ customer experience to David's Bridal customers, welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring that items are ready for pickups.

Responsibilities:
  • Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person.
  • Use all systems to manage customer flow and deliver five-star customer experience.
  • Meet all service vows, including Prepare, Welcome, Meet Needs & Be There for all customers.
  • Provide exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.


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