Customer Service Ambassador

3 days ago


Modesto, California, United States Vallarta Supermarkets Full time

About the Role

Vallarta Supermarkets is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. This role is an excellent opportunity for someone who is passionate about delivering exceptional customer service and working in a fast-paced retail environment.

Job Summary

The Customer Service Ambassador will be responsible for providing outstanding customer service at the booth counter or when answering incoming phone calls. This includes greeting customers, assisting with various transactions, and ensuring that all interactions are friendly and professional.

Responsibilities

  • Provide exceptional customer service to all customers, responding to their needs and resolving any issues in a timely and professional manner
  • Assist customers with various transactions, including check cashing, lottery tickets, money orders, postage stamps, phone cards, and other services
  • Follow company policies and procedures for transaction handling and customer service
  • Compare submitted tills with readings to ensure accuracy and balance
  • Work effectively in a team environment to achieve sales and customer satisfaction goals
  • Maintain a clean and organized workspace, adhering to company standards and health and safety regulations

Requirements

  • Must be able to perform mathematical operations related to job functions
  • Must enjoy working with the public and have excellent communication skills
  • Must be self-motivated and able to work independently
  • Must have a friendly, courteous attitude and provide exceptional customer service
  • Must be able to work a flexible schedule, including weekends and holidays
  • Must be able to transfer to other locations within a reasonable commute of home store
  • Ability to meet the physical requirements of the job
  • Must have cashier or bank teller experience
  • Basic operational use of standard office equipment (i.e., computer, printer/fax, etc.)
  • Basic proficiency with Microsoft Office Suite products (i.e., Word, Excel, Outlook, etc.)
  • Language: Must be able to speak, read, write, and understand English

What We Offer

  • A competitive salary range of $18.64-$19.20 per hour
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package

About Vallarta Supermarkets

Vallarta Supermarkets is a leading retailer in California, operating 53 stores across the state. Our mission is to provide our customers with exceptional shopping experiences and quality products. We are committed to building a diverse and inclusive team that shares our values and passion for delivering outstanding customer service.



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