Customer Service Representative

4 weeks ago


Springfield, Missouri, United States Great Southern Bank Full time

Job Summary

The Call Center Representative I is the initial point of contact for Great Southern Bank, responsible for assessing customer needs, answering account-related inquiries, and resolving issues.

Key Responsibilities

  • Promptly and professionally answer incoming customer calls, verifying identity and determining needs.
  • Accurately document calls and generate workflow when issues are not immediately resolved.
  • Maintain a strong working knowledge of operating systems and product lines.
  • Identify and escalate suspicious activity.
  • Adhere to company policies, procedures, and applicable banking rules and regulations.

Requirements

  • High school diploma or GED.
  • 0-6 months related experience and/or training.
  • Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
  • Basic experience with alphanumeric data entry, PowerPoint, Excel, and Word Processing.

Physical Requirements

The Call Center Representative I will perform semi-repetitive and low physical activities, requiring periods of concentration and occasional lifting of up to 25 pounds.



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