Customer Service Representative
4 weeks ago
Job Summary
The Call Center Representative I is the initial point of contact for Great Southern Bank, responsible for assessing customer needs, answering account-related inquiries, and resolving issues.
Key Responsibilities
- Promptly and professionally answer incoming customer calls, verifying identity and determining needs.
- Accurately document calls and generate workflow when issues are not immediately resolved.
- Maintain a strong working knowledge of operating systems and product lines.
- Identify and escalate suspicious activity.
- Adhere to company policies, procedures, and applicable banking rules and regulations.
Requirements
- High school diploma or GED.
- 0-6 months related experience and/or training.
- Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
- Basic experience with alphanumeric data entry, PowerPoint, Excel, and Word Processing.
Physical Requirements
The Call Center Representative I will perform semi-repetitive and low physical activities, requiring periods of concentration and occasional lifting of up to 25 pounds.
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