IT Support Specialist

2 weeks ago


Melbourne, Florida, United States HCTec Full time
IT Support Analyst II Job Description

We are seeking an experienced IT Support Analyst II to join our team at HCTec.

The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly.

Key Responsibilities:
  • Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.
  • Answer and respond to and resolve help desk requests in a timely manner.
  • Analyze and troubleshoot complex technical problems and provide effective solutions.
  • Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
  • Perform routine maintenance on computer systems, such as backups and software updates.
  • Document and maintain a knowledge base of common issues and solutions.
  • Assist with the testing and implementation of new software and hardware.
Requirements:
  • Bachelor's degree in computer science, Information Technology, or related field.
  • 2+ years of experience in IT support or related role.
  • Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
  • Experience with server administration and virtualization technologies.
  • Excellent written and verbal communication skills.
  • Ability to work independently and in a team environment.
  • Strong problem-solving and analytical skills.


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