Customer Service Test Center Coordinator

1 day ago


Worthington, Minnesota, United States Prometric Full time

Overview

The Test Center Administrator serves as the face of Prometric in test centers worldwide, providing exceptional customer service and ensuring the integrity of exams. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities

  • Verify candidate identification and maintain accurate records
  • Monitor exams and ensure a secure testing environment
  • Report and resolve candidate issues in a timely manner
  • Represent Prometric's vision, mission, and values
  • Ensure every candidate receives a fair and comfortable testing experience

Requirements

  • High school diploma or equivalent required
  • Minimum of one year of customer service experience required
  • Ability to communicate professionally and effectively with candidates and coworkers
  • Ability to multi-task and handle small tools, pack equipment for shipping, or unpack for installation

Perks

  • 12 Paid Holidays Off annually based on work schedule
  • No selling or quotas
  • Office setting environment
  • No inventory, stocking, floor moves, or overnight shifts
  • Paid training
  • Sick time is prorated based on the start date
  • 401K
  • Employee Assistance Program
  • Vision
  • FSA

Available Schedule

  • Part-Time – Hours May Vary
  • Our ideal candidate demonstrates teamwork, with the availability to work various shifts from Monday to Saturday between 7am - 6pm. Candidate must be open to flexible scheduling.
  • This is strictly a part-time position and will remain as such, 20-25 hours per week, with an expectation to work more hours if needed.
  • Schedules are available 2 weeks in advance.

Physical Job Requirements

  • Must be able to bend, stoop, and lift up to 40 pounds
  • Ability to remain in a stationary position for extended periods while administering exams
  • Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room
  • Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam
  • Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols


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