Customer Service Associate

8 hours ago

Worthington, Minnesota, United States Prairie Holdings Group Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Prairie Holdings Group.

Job Summary:

The Customer Service Representative will be the primary point of contact for customers, providing timely and efficient service to ensure customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries in a friendly and professional manner.
  • Assist customers with various requests and resolve issues in a timely and effective manner.
  • Ensure accurate and up-to-date customer records and documents.
  • Perform a variety of clerical tasks as required.
  • Maintain accurate diagnostic databases and customer data.
  • Communicate inventory status to customers and solicit reorders.
  • Make outbound calls to customers to maintain inventory levels and move products.
  • Assist in servicing and establishing new customer accounts.
  • Email daily diagnostic lab results to customers.
  • Process diagnostic lab billing and email product invoices.
  • Update customer product profiles with order details.
  • Generate diagnostic sequencing requests.

Requirements:

Minimum of five years of related experience and proficiency in Microsoft Office.

Language Skills:

Excellent verbal and written communication skills, attention to detail, and multiple task management.

Mathematical Skills:

Ability to perform basic arithmetic operations and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding and deal with problems involving several concrete variables.

Work Environment:

The work environment is typically low noise and requires standing, walking, and using hands to perform duties.

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