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Customer Service Representative
4 weeks ago
We are seeking a highly skilled and motivated Collections Representative to join our team at Progressive Leasing. As a Collections Representative, you will be responsible for collecting on accounts that are less than 60 days past due, providing top-tier support and service to our customers, and working collaboratively with our team to achieve our goals.
Responsibilities:- Responsible for outbound and inbound calls to collect on accounts that are less than 60 days past due
- Provide exceptional customer service and support to our customers
- Work collaboratively with our team to achieve our goals and objectives
- Customer service and prior collections experience with impeccable interpersonal skills
- Excellent verbal and written communication skills
- Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
- Phone experience in a customer service/call center environment
- High school diploma or GED equivalent, must also be 18 years or older
- You must be located within a 60-mile radius of El Paso, TX
- You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
- You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates
- Competitive compensation
- Full health benefits; medical/dental/vision/life insurance + paid parental leave
- Company-matched 401k
- Paid time off + paid holidays + paid volunteer hours
- Employee resource groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
- Employee stock purchase program
- Tuition reimbursement
- Charitable gift matching
- Job-required equipment and services
Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.
