Telecommunications Support Specialist

1 week ago

Albany, New York, United States Invision Technologies Full time
Job Overview

We are seeking a highly skilled Telecommunications Support Specialist to join our team at Invision Technologies, LLC.

About the Role

This is a full-time position based in Albany, GA. As a VOIP Support Technician, you will be responsible for providing exceptional customer service while possessing the skills, knowledge, and aptitude to fully support our growing VoiceConnect phone service offering.

Responsibilities
  • Setup and deploy VOIP phones and configure back-end domains per client needs.
  • Routine maintenance and service requests such as moves adds, and changes to VOIP equipment and programming.
  • Create and conduct VOIP hardware and software training with clients.
  • Troubleshoot and repair various VoIP hardware and software.
  • Oversee and manage client faxing needs, issues, and troubleshooting.
  • Work with Telecom carriers as it relates to investigating issues, obtaining service, troubleshooting, porting, etc.
  • Ensure quality services are performed to the agreed SLA.
  • Offer our clients a true "white-glove" support experience and exceed their expectations.
  • Work with counterpart technicians to schedule and follow up on outstanding issues.
  • Create and maintain thorough documentation and configurations within company tools.
  • Interface with third-party vendors as a liaison between client and vendor.
Requirements
  • Demonstrate excellence in customer service.
  • Excellent communication skills.
  • Knowledge of VoIP systems and IP Protocols.
  • Entry-level to mid-level network troubleshooting and documentation.
  • Familiarity with WAN and LAN systems.
  • Ability to identify simple to complex problems and analyze them for triage or solution.
  • Demonstrate problem-solving strategies and practical knowledge.
  • Ability to diagnose and resolve issues balancing research, troubleshooting, and standard procedures.
  • Working knowledge of computer systems, including hardware, software, OS, and peripherals.
  • Demonstrated ability to work in a fast-paced environment.
  • Time management, organization, and communication are vital.
Benefits
  • Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability.
  • Employer-provided life insurance at no cost to the employee.
  • 401k retirement plan with company matching contribution; employees may participate after completing 1 year of service.
  • Monthly mobile phone stipend.
  • Career path after 6 months to outline future career growth.
  • Eighteen days of paid time off annually.
  • Salary: $65,000 - $75,000 per annum, commensurate with experience.
About Invision Technologies

Invision Technologies is a regional technology management firm serving small and medium businesses. We serve the community by empowering our clients to do what they do best and ensure their technology works for them to accomplish their goals. We support data, telephone, low-voltage, and security networks. If it runs over IP...we support it.

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