Telecommunications Support Specialist

6 days ago


Albany, New York, United States FirstLight Full time

About the Role:

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We are seeking a skilled Telecommunications Support Specialist to join our team at FirstLight. As a key member of our Network Operations Center, you will be responsible for providing technical support to our customers and ensuring the smooth operation of our fiber-optic network.

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Key Responsibilities:

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  • Technical Support: Provide timely and effective technical support to our customers, resolving service affecting issues across multiple service platforms.">
  • Troubleshooting: Investigate and diagnose trouble calls to resolve service-affecting issues, document information in ticketing systems, and track issue counts and response/resolution times.">
  • Cross-Functional Collaboration: Work with internal resources, equipment vendors, carriers, and field operations to resolve issues and ensure customer satisfaction.">
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Requirements:

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  • Education and Experience: Bachelor's degree in a technical field with 2-3 years of relevant telecommunications experience or associate degree in a technical field with network-related coursework.">
  • Skills and Qualifications: Excellent written and verbal communication skills, strong solution-finding skills, regular attendance, ability to follow instructions, take notes, and perform tasks consistently, basic knowledge of Ethernet and IP, familiarity with network edge, transport, and access technologies.">
  • Certifications: Associate-level technical certifications a plus, CCNA or similar industry certification preferred but not required.">
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Compensation:

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The estimated salary for this position is $70,000 - $90,000 per year, depending on qualifications and experience. We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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About FirstLight:

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FirstLight is a leading provider of fiber-optic data, Internet, data center, cloud, and voice services to enterprise and carrier customers throughout the Northeast. Our team is dedicated to delivering exceptional customer service and supporting the growth of our customers' businesses.

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Why Join Us:

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  • Grow Your Career: Opportunities for professional growth and development in a dynamic and innovative company.">
  • Diverse Clientele: Work with a broad range of clients, including national providers, leading enterprises, and institutions across various industries.">
  • Inclusive Workplace: Join a diverse and inclusive workplace where your skills and talents are valued.">
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Join Our Team:

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We are committed to cultivating and preserving a culture of diversity and inclusion. If you are a motivated and experienced Telecommunications Support Specialist looking for a new challenge, please apply today



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