Patient Outreach Coordinator

5 days ago


Denton, Maryland, United States Choptank Community Health System, Inc.. Full time
Job Description

Choptank Community Health System, Inc. is seeking a highly motivated and detail-oriented Patient Outreach Specialist to join our team. As a key member of our healthcare team, you will play a vital role in educating patients about the importance of regular health check-ups and preventive care.

Key Responsibilities:

  • Utilize patient lists generated by managed care organizations (MCOs) and other payers to schedule new patient appointments.
  • Assist with processes to ensure all new MCO patients have access to care within 90 days of enrollment.
  • Determine if assigned patients are actively engaged with another medical home and report this information back to the MCO.
  • Use data from multiple resources, including electronic health records (EHRs), MCOs, and other databases, to assist in patient engagement.
  • Collaborate with care coordinators, nurse navigators, dental case managers, patient access coordinators, and community support specialists to schedule patients for appointments for routine and chronic disease visits with providers to close gaps in care.
  • Use IT platforms, such as CipherHealth, Solution Reach, or EHRs, for disease management and patient education/outreach.
  • Act as a point person for MCO initiatives, including Value-Based Purchasing (VBP) and Provider Network Optimization (PNO) projects.

Requirements:

  • High school diploma or equivalent required.
  • College degree in health sciences or a related field preferred.
  • Two years of customer service experience.
  • Two years' experience in a medical office environment.
  • Clinical certifications, such as CNA or CMA, a plus.

Benefits:

  • Certification scholarships available.
  • Paid holidays.
  • 403(b) employer match.
  • Health insurance.
  • Flexible spending account.
  • Vision insurance.
  • Dental insurance.
  • Life insurance.
  • Employee assistance program.
  • Paid time off.
  • Tuition and education assistance.
  • Employee wellness program.
  • Discretionary bonuses.

Work Environment:

Choptank Community Health System, Inc. is an equal opportunity employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws.



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