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Relationship Manager, Asset Owner America's

2 months ago

Chicago, Illinois, United States Northern Trust Full time

About Northern Trust:

Northern Trust is a leading global provider of financial services, committed to delivering innovative solutions to its clients. With a rich history dating back to 1889, the company has established itself as a trusted partner for individuals, families, and institutions seeking expert financial guidance.

The company's Asset Owner America's (AOA) segment is dedicated to providing a dedicated service experience to Outsourced Chief Investment Officers (OCIOs) who perform Full Discretionary duties on behalf of their clients. This role will support both the OCIO and their underlying clients, ensuring client satisfaction, retention, and revenue growth while mitigating risk for both the client and organization.

Key Responsibilities:

  • Develop a deep understanding of client business and needs to create a tailored relationship plan detailing specific client expectations and future opportunities.
  • Execute the relationship plan by engaging product partners to deliver innovative solutions that meet individual client needs.
  • Initiate conversations with clients and their advisors to keep them informed about industry trends, regulatory changes, and new financial products and services.
  • Work with senior managers to ensure the escalation of issues and communicate product gaps or opportunities.
  • Complete annual service reviews for every client to ensure satisfaction and refresh the relationship plan.
  • Ensure positive responses to the annual client service survey.
  • Contribute to the department's financial goals by cross-selling products to current clients and identifying and winning new business.
  • Have a thorough understanding of current product offerings and solutions.
  • Manage client profitability and fee negotiations to department goals and understand the financials of the team, division, and Northern Trust.
  • Address any administrative needs of the client with internal partners, including transaction processing, accounting, reporting, documentation, fees, etc.
  • Serve as a mentor to new team members and other organizational partners to ensure the attraction and retention of employees with an emphasis on Diversity, Equity, and Inclusion.

Qualifications:

5+ years of experience in financial services, preferably in trust, asset servicing, or investment management. General knowledge of trust/asset services, products, and investments. Proficiency in interpersonal skills, negotiation, and delegation. Leadership and organization skills.

Working with Us:

Northern Trust is committed to creating a flexible and collaborative work culture where employees can thrive. The company values diversity, equity, and inclusion, and encourages movement within the organization. Senior leaders are accessible, and employees can take pride in working for a company committed to assisting the communities it serves.