Vehicle Service Coordinator

2 weeks ago


Evansville, Indiana, United States Kenny Kent Toyota Lexus Full time
Position Overview

Kenny Kent Toyota Lexus is on the lookout for a dedicated **Service Advisor**. The ideal candidate will possess prior experience in customer service, exhibit a friendly demeanor, and excel in a dynamic work environment.

Key Responsibilities:

  1. Maintain a high Customer Satisfaction Index (CSI) as determined by the service management team.
  2. Ensure precise collection of customer and vehicle information.
  3. Guide customers on their vehicle requirements, emphasizing the importance of adhering to manufacturer maintenance schedules.
  4. Provide estimates for labor and parts based on our comprehensive inspection process.
  5. Monitor the status of each repair order throughout the day.
  6. Address phone inquiries regarding ongoing work and scheduling.
  7. Guarantee meticulous documentation of repair orders.
  8. Foster and nurture positive relationships with customers to promote repeat business and referrals.
  9. Oversee the management of the loaner vehicle fleet.
  10. Perform additional tasks as assigned.

We offer a range of benefits including medical coverage after a specified period, immediate participation in our 401k plan, and discounts on parts, vehicles, and services.



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