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Operations Senior Manager
2 months ago
At UnitedHealth Group, we are committed to reshaping the future of healthcare. This is your chance to be part of a transformative journey that goes beyond traditional care, integrating health programs across the entire spectrum of services. Join us in our mission of Caring. Connecting. Growing together.
The Operations Senior Manager plays a pivotal role in driving the transformation of shared services and supporting the operational framework and key milestones. This position requires a high level of collaboration across both corporate and market-level operations, utilizing existing subject matter experts (SMEs) to facilitate informed decision-making. The initial focus will be on an ongoing initiative with our Strategy & Operations team, which collaborates with various shared services and clinical operations teams.
The ideal candidate will possess strong motivation, organizational skills, and a process-oriented mindset. A proven track record in designing and executing significant operational implementation programs across shared services is essential, along with a comprehensive understanding of healthcare operations and business requirements. Key responsibilities include:
- Collaborating with business leaders to formulate and implement shared services integration plans, ensuring that critical milestones are achieved and dependencies are effectively managed.
- Conducting thorough research, developing actionable work plans, and executing them to meet the expectations of both internal and external stakeholders.
- Leading governance meetings and strategic planning sessions with senior cross-functional leaders.
- Maintaining relationships with senior business leaders to provide regular updates on progress, identify challenges and risks, and recommend solutions to align on actionable paths forward.
- Delivering status updates and comprehensive reports to stakeholders.
- Identifying opportunities for process standardization and spearheading the adoption of best practices and continuous improvement initiatives.
- Managing complex, cross-functional workstreams to ensure operational readiness.
- Developing and applying decision-making frameworks to achieve significant outcomes impacting the business.
- Overseeing data analysis, shaping data collection strategies, and supporting quality reviews and interpretations.
- Providing direction, resolving issues, and mentoring junior team members and shared cross-functional resources.
- Proactively anticipating potential challenges and risks, contributing to innovative solutions, and taking swift action.
- Driving initiatives independently, determining next steps, highlighting risks and barriers, and formulating mitigation strategies without extensive oversight.
Required Qualifications:
- Experience in managed care organizations, with a preference for medical group or IPA operations.
- Intermediate proficiency with Microsoft Suite.
- Demonstrated skills in project management, consulting, and facilitation.
- Proven self-starter with exceptional project management capabilities and a track record of driving organizational change.
- Excellent communication skills, with the ability to engage, influence, and inspire collaboration among partners and stakeholders.
- High degree of organization, individual initiative, and personal accountability.
- Supervisory experience.
- Direct experience in healthcare operations.
- Experience in management consulting, encompassing both strategy and implementation of projects in care delivery settings.
We are an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
