Senior Customer Success Manager

1 week ago


El Segundo, California, United States IntelligenceBank Full time
Job Title: Senior Customer Success Manager

At IntelligenceBank, we're seeking a highly skilled Senior Customer Success Manager to join our North American Customer Success team. As a key member of our team, you'll be responsible for building strong relationships with our customers, driving adoption and value realization, and ensuring retention and growth across a portfolio of IntelligenceBank customers.

Key Responsibilities:
  • Develop a deep understanding of the IntelligenceBank platform and its capabilities
  • Build and maintain a pipeline of upsell and expansion opportunities within your customer portfolio
  • Achieve set targets with core performance KPIs that support growth and retention
  • Become a trusted advisor to a portfolio of IntelligenceBank's customers
  • Work with customers to define success, ensure adoption, retention, and expansion
  • Continuously provide value to customers by being a source of best practices and ensuring they get the most value out of the IntelligenceBank platform
  • Develop and execute on Account/Customer Success plans in keeping with account tier expectations
  • Regularly engage with each customer on strategic and operations reviews
  • Keep customers up to date with new and soon to be released features and enhancements most relevant to them
  • Oversee customer's Helpdesk/Support tickets and support if escalation is required
  • Maintain accurate and up to date notes, contacts, opportunities, and activities against all assigned accounts in Salesforce
  • Act as a liaison between the customer and the IntelligenceBank product team to represent the customer's feedback accurately and advocate for their needs
  • Identify new ways to improve our internal processes
Requirements:
  • Demonstrated history of increasing account share of wallet across a diverse customer base
  • Ability to develop strong customer relationships, manage expectations, and problem-solve
  • Ability to present, communicate, and work effectively with others
  • Outstanding discovery and listening skills
  • Strong analytical skills and use of data to help drive adoption, uncover opportunities and risk
  • Experience with Digital Asset Management (DAM) or Marketing Operations (MOPs) / Project Management software a plus
  • Experience with Salesforce and other SaaS tools a plus
  • Understanding of the Marketing process a plus
What We Offer:

As a Senior Customer Success Manager at IntelligenceBank, you'll have the opportunity to work with a leading digital asset management and marketing operations platform, driving growth and retention across a diverse customer base. If you're a strong account manager with extensive enterprise SaaS sales experience, we encourage you to apply for this exciting opportunity.



  • El Segundo, California, United States IntelligenceBank Full time

    {"Job Title": "Senior Customer Success Manager", "Job Description": "Unlock Customer PotentialAt IntelligenceBank, we're on a mission to empower our customers to achieve their goals. As a Senior Customer Success Manager, you'll play a critical role in driving adoption, retention, and growth across our customer base.Key Responsibilities:Develop a deep...


  • El Segundo, California, United States BryceTech Full time

    Job Title: Program Management Senior ManagerBryceTech is seeking an experienced Program Management Senior Manager to support our US Space Force, Space Systems Command (SSC) customer.Job SummaryThe successful candidate will be responsible for managing and integrating activities in accordance with contract requirements, ensuring technical, schedule, cost, and...


  • El Segundo, California, United States BryceTech Full time

    Job Title: Senior Contract ManagerBryceTech is seeking an experienced Senior Contract Manager to support our US Space Force, Space Systems Command (SSC) customer.About the RoleThe successful candidate will be responsible for managing the development, advancement, and sustainment of weapon systems for Space Systems Command (SSC) Space Domain Awareness and...


  • El Segundo, California, United States Varda Space Industries Inc Full time

    About Varda Space Industries IncVarda Space Industries Inc is at the forefront of space innovation, harnessing the unique environment of low earth orbit to produce cutting-edge products that enhance life on Earth.Job Title: Senior Mission ManagerWe are seeking a highly experienced Senior Mission Manager to join our mission management team. As a key member of...

  • Tax Senior Manager

    3 weeks ago


    El Segundo, California, United States Moss Adams LLP Full time

    About the RoleWe are seeking a highly skilled Tax Senior Manager to join our team at Moss Adams LLP. As a Tax Senior Manager, you will be responsible for leading tax engagements, managing client relationships, and developing business growth strategies.Key ResponsibilitiesLead tax engagements, including planning, execution, and delivery of high-quality tax...


  • El Segundo, California, United States USfalcon Full time

    {"Job Summary": "We are seeking a highly skilled Contracts Manager, Senior to support our valued customers in El Segundo, CA. This position is contingent upon the award of a contract. The successful candidate will be responsible for preparing, negotiating, and managing government contracts and subcontracts to ensure proper acquisition and fulfillment in...


  • El Segundo, California, United States KARL STORZ Endoscopy - America Full time

    Job Title: Senior Compliance Investigations & Analytics ManagerAbout the Role:KARL STORZ Endoscopy - America is seeking a highly skilled Senior Compliance Investigations & Analytics Manager to join our team. As a key member of our compliance function, you will be responsible for leading high-profile investigations, setting the strategic vision for our...


  • El Segundo, California, United States USfalcon Full time

    Job SummaryWe are seeking a highly skilled Senior Contracts Manager to join our team at USfalcon. As a key member of our organization, you will play a critical role in supporting our valued customers as a Contracts Manager, Senior to work out of El Segundo, CA.Position OverviewThe successful candidate will be responsible for conducting the preparation,...

  • Tax Senior Manager

    2 weeks ago


    El Segundo, California, United States Moss Adams LLP Full time

    Tax Senior ManagerMoss Adams LLP is seeking a highly skilled Tax Senior Manager to join our team. As a Tax Senior Manager, you will be responsible for leading tax engagements, managing client relationships, and developing business strategies.Key Responsibilities:Lead tax engagements, including planning, execution, and deliveryManage client relationships,...


  • El Segundo, California, United States Tyto Athene, LLC Full time

    Job Title: Senior Acquisition Logistics ManagerTyto Athene, LLC is seeking a highly skilled Senior Acquisition Logistics Manager to join our team. As a key member of our organization, you will play a critical role in supporting the SSC Product Support Manager within SSC's SDA&CP Directorate.Key Responsibilities:Provide subject matter expertise in acquisition...


  • El Segundo, California, United States Tyto Athene, LLC Full time

    About the Role:Tyto Athene, LLC is seeking a highly skilled Senior Acquisition Logistics Manager to join our team. As a key member of our organization, you will play a critical role in supporting the SSC Product Support Manager within SSC's SDA&CP Directorate.Key Responsibilities:Provide Subject Matter Expertise: Offer consultation and guidance in...


  • El Segundo, California, United States CyberCoders Full time

    Job SummaryWe are seeking a highly skilled Senior Project Engineer to join our team at CyberCoders. As a key member of our project team, you will be responsible for managing the technical aspects of our projects, ensuring that they are completed on time, within budget, and to the highest quality standards.Key ResponsibilitiesWork closely with the Project...


  • El Segundo, California, United States Boeing Full time

    Job Title: Senior Electronics Engineering ManagerBoeing is seeking a highly skilled Senior Electronics Engineering Manager to lead the development of complex electronics technologies for Disruptive Networks and Computing (DC&N) in El Segundo, CA.Key Responsibilities:Manage a large team of chief engineers to develop and implement integrated plans, policies,...


  • El Segundo, California, United States Disability Solutions Full time

    Job Title: Senior Compliance Investigations ManagerThis is a hybrid opportunity that will reside in Los Angeles, CA or Auburn, MA. As a Senior Compliance Investigations Manager, you will be at the forefront of transforming how we uncover and address risks, fraud, and noncompliance.Key Responsibilities:Lead high-profile investigations using advanced analytics...


  • El Segundo, California, United States Wells Fargo Full time

    About This RoleWe are seeking a highly skilled Senior Small Business Banking Relationship Manager to join our growing Small & Business Banking Team. This role will support customers in an assigned local market by deepening relationships and engaging in prospecting activities.Key ResponsibilitiesOnboard, manage, and grow account relationships with Small...


  • El Segundo, California, United States Credence company Full time

    Job Title: Senior Administrative ProfessionalCredence Management Solutions, LLC is seeking an experienced Senior Administrative Professional to support Senior Leadership for the United States Space Force (USSF), Space Systems Command (SSC) Command Staff.Job SummaryThe successful candidate will provide administrative support to senior leaders, including...


  • El Segundo, California, United States Belkin Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Digital Portfolio Manager to join our team at Belkin. As a key member of our organization, you will be responsible for managing and developing customized product lines within our digital channels, with a primary focus on Amazon.Key ResponsibilitiesDevelop and implement a data-driven...


  • El Segundo, California, United States CPS, Inc. (Food & Beverage Division) Full time

    Job SummaryCPS, Inc. (Food & Beverage Division) is seeking a highly skilled and experienced Senior Manager of Research and Development to lead our product innovation efforts. As a key member of our leadership team, you will be responsible for driving the development of new products and improving existing ones to meet the evolving needs of our customers.Key...


  • El Segundo, California, United States USfalcon Full time

    Job Summary:We are seeking a highly skilled Senior Contracts Manager to join our team at USfalcon. As a key member of our contracting team, you will be responsible for managing government contracts and subcontracts to ensure proper acquisition and fulfillment in accordance with company policies, legal requirements, and customer specifications.Key...

  • Tax Senior Manager

    3 weeks ago


    El Segundo, California, United States Moss Adams LLP Full time

    About the RoleMoss Adams LLP is seeking a highly skilled Tax Senior Manager to join our Tax Services team. As a key member of our team, you will be responsible for delivering quality tax solutions to public and privately owned middle-market companies, not-for-profit organizations, and high net worth individuals.Key Responsibilities Serve as the primary...