Self-Funded Operations Manager

2 weeks ago

Cedar Rapids, Iowa, United States True North Companies Full time
Job Title: Self-Funded Manager of Operations

TrueNorth Companies is seeking a highly skilled and experienced Self-Funded Manager of Operations to join our Employee Benefits team in our Cedar Rapids, IA office.

About the Role

This is a pivotal leadership position that requires a strong track record in self-funded employee benefits. The successful candidate will oversee the management of our service team personnel, ensuring exceptional client experience and driving team performance.

Key Responsibilities
  • Assist with client experience initiatives, including partnering with Practice & Divisional leadership to identify business requirements and analyze industry solutions.
  • Deep involvement in day-to-day operations and capable of managing a partial book of business, if necessary.
  • Emphasize, understand, and reinforce the value of an exceptional client experience and The TrueNorth Way with colleagues.
  • Responsible and accountable for regularly meeting and exceeding expected client retention numbers.
  • Oversee training strategy and initiatives for the team.
  • Identify business initiatives that can improve the client experience and promote operational excellence.
  • Assign and coordinate the workflow of team members, and partner with other functional areas inside and outside the department.
  • Ensure the adherence of quality and quantity standards for the team.
  • Facilitate 1:1 and strategic team meetings on a regular recurring basis.
  • Continuously communicate with each team member, promoting and encouraging a positive team atmosphere and addressing team issues promptly.
  • Assist Employee Benefits Leadership Team in preparation of budgets and support revenue and budget goals.
  • Oversee the annual process and evaluate workflows and processes to accurately align resources according to matrix, improve efficiency, and improve the client experience.
  • Utilize strategic planning tools and concepts, including roadmaps and dashboards, to manage projects and tasks, which includes effectively communicating, delegation, and reprioritizing as needed, in addition to removing obstacles collaboratively with appropriate colleagues.
  • Partner with the appropriate colleagues to ensure systems and processes are complimentary and support both company and divisional standards and goals.
  • Collaborate with third parties (i.e. insurance carriers, third-party vendors) to identify new capabilities, create/manage implementation plans, and monitor ongoing initiatives to ensure success.
  • Build a team that is self-empowered and has ownership for success.
  • Travel to and collaborate with regional offices as needed to ensure alignment in processes, initiatives, and practices.
Requirements
  • A four-year degree in Business, Finance, or a related field is preferred.
  • 10 years of experience in Self-Funded benefits is required, with years preferred.
  • Client-facing experience as an Account Executive and/or Account Manager is required.
  • Three years of prior leadership experience is required.
Why TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs, and incentives, and a positive work culture.

TrueNorth is honored to be recognized by Inc 5000's as a Fastest Growing Company.

Click here to view a video about TrueNorth's Core Values & what they mean to us.

TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any other category protected local, state, or federal laws.

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