Restaurant Operations Manager
2 weeks ago
At Panchero's Mexican Grill, we're on a mission to make every meal an unforgettable one. As our General Manager, you'll play a key role in ensuring our restaurants run smoothly and efficiently.
Key Responsibilities:- Leadership: Directly supervise restaurant operations, ensuring compliance with company standards in all areas, including customer satisfaction, speed of service, food production, safety, and sanitation.
- Team Management: Hire, train, supervise, and evaluate restaurant personnel, ensuring they meet company standards.
- Operations: Implement production, productivity, quality, and customer service standards, identifying and resolving problems, and maintaining equipment and facilities to company standards.
- Financial Management: Forecast and analyze labor needs, schedule to meet customer demand, forecast and analyze sales trends, order and receive food and paper products, monitor expenditures, and handle company funds.
- Customer Service: Handle customer complaints and resolve issues to the customer's satisfaction.
- Quality Control: Monitor quality of prep and menu items, ensuring compliance with established standards.
- Safety and Sanitation: Monitor safety and sanitation practices, ensuring compliance with established standards.
- Employee Development: Lead by example, exhibiting friendly, helpful customer service for all employees to follow.
- Inventory Management: Ensure proper portion controls, inventory levels, and food and supply stocking.
- Reporting and Communication: Complete daily, weekly, and monthly paperwork and reports, communicating results to all parties.
- Leadership Skills: Ability to positively lead and supervise others.
- Communication Skills: Ability to read and understand documents, communicate effectively, and speak fluently in English.
- Physical Demands: Ability to move around the restaurant, lift up to 40 lbs, and stand for long periods.
- Health Insurance: Comprehensive health insurance plan.
- Paid Time Off: Generous paid time off policy.
We're committed to providing a positive and inclusive work environment. If you're passionate about delivering exceptional customer experiences and leading a high-performing team, we'd love to hear from you.
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