Warranty Operations Manager

3 weeks ago


Cedar Rapids, Iowa, United States Altorfer Full time
Job Summary

We are seeking a highly skilled Warranty Operations Manager to join our team at Altorfer. This role will be responsible for overseeing the day-to-day operations of the Construction Warranty Department, ensuring that dealership services meet or exceed customer expectations.

Key Responsibilities
  • Oversee productivity and performance, including conducting annual reviews and administering disciplinary action as necessary.
  • Work with Product Support, Customers, Sales, Service, and Parts to achieve goals set by Cat and internal goals.
  • Provide leadership and direction to achieve the highest level of customer satisfaction and employee engagement.
  • Ensure that tasks are completed in a timely manner and create reports to assist the group with their duties.
  • Invoice warranty work orders and file claims, as well as train Altorfer personnel on warranty requirements and procedures.
  • Work with the Accounting Department for warranty receivable accounts and investigate and validate debits received from Caterpillar.
  • Assist with warranty coverage questions and perform other duties as assigned.
Requirements
  • Associate Degree or equivalent experience required.
  • Must be a self-starter with good time management, planning, and organizational skills, with a commitment to detail.
  • Knowledge and previous experience in the Construction equipment industry preferred.
  • Military and veterans are encouraged to apply.
  • Must have the ability to express ideas and influence others in a positive manner to accomplish long-term goals.
  • This position manages employees at other Altorfer locations and requires travel.
  • Ability to write professional business communication by email or letter is required.
  • Excellent communication skills (verbal and written) and customer service skills are needed.
  • Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
Working Conditions

This position works in an office environment, requiring prolonged sitting, answering the phone, and using a keyboard to communicate. Some walking and lifting up to 20 lbs. may be required, and occasional travel is necessary. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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