Performance Manager

4 weeks ago

New York, New York, United States Exos Full time
Job Summary:

We are seeking a highly skilled and experienced Performance Manager to join our team at Exos. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our facilities and delivering exceptional client experiences.

Key Responsibilities:
  • Serve as the primary point of contact for client day-to-day operations and provide exceptional customer service.
  • Partner with clients to conduct various engagement and educational activities, and events.
  • Collaborate with Regional Performance Managers and Account Management to ensure client goals are met.
  • Manage daily operations, including staff supervision, scheduling, and program design.
  • Motivate and assist the Performance team with daily activities, including scheduling, client coordination, and program development.
  • Provide feedback to Regional Performance Managers and support the development of site-level staff.
  • Oversee operational and staffing implementation at the site level, ensuring alignment with company methodologies and program design.
  • Manage and mentor staff to provide world-class experiences for clients.
  • Ensure appropriate scheduling and staffing to meet contractual obligations.
  • Primary point of contact for site-level staff for internal helpdesk issues with products/programs.
  • Conduct performance evaluations for site-level staff and maintain performance evaluation documentation.
  • Maintain and foster a positive site-level staff community and culture.
  • Evaluate site-level operations and performance, as well as the performance of site-level staff, to ensure optimal outcomes.
  • Support achievement of site-level customer metrics.
Requirements:
  • A minimum of three (3) years of strength coaching/personal training experience.
  • Earned a BA/BS in Kinesiology or Sports Science or related degree (Master's Degree preferred).
  • A current industry certification, preferably NSCA-CSCS or NASM.
  • Current CPR/AED/First Aid Certifications.
  • Applicable knowledge of EXOS methodology, products, and solutions.
  • Excellent presentation skills in both small and large group settings.
  • Strong customer service skills, with a focus on servicing the client.
  • Energy and passion for helping others achieve their personal goals.
Physical Requirements:
  • Candidates must be able to lift up to 50 pounds unassisted repeatedly throughout the workday.
  • Frequent walking, demonstrating, and assisting with exercise movements, as well as bending, stretching, lifting, pushing, pulling, and squatting.
Compensation and Benefits:

Residents of California, Colorado, New York, and Washington: Per pay transparency requirements, the compensation for this position ranges from $50,000/year to $90,000/year. Pay is dependent on factors including site location, specialty, certifications, and work experience, as well as other business needs. Exos offers a comprehensive benefits package for all full-time employees, including health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part-time benefits.

About Exos:

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees to elite athletes, military operators, and beyond.

We are an equal opportunity employer and are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives, and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.

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