Assistant General Manager

5 days ago

Atlanta, Georgia, United States Sky Zone Full time
Job Title: Assistant General Manager

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Sky Zone. As a key member of our leadership team, you will play a critical role in driving park operations, developing a positive park culture, and creating a memorable guest experience.

Key Responsibilities:
  • Assist the General Manager in overseeing park operations, including leadership, people management, membership and sales, parties and events, and facilities, compliance, and safety.
  • Develop and implement strategies to drive park revenue, improve guest satisfaction, and enhance the overall park experience.
  • Lead by example, operating with an elevated level of ethics and integrity, and assume the role of Leader on Duty, overseeing Supervisors, Team Leads, and Team Members.
  • Support the General Manager in selecting talent through interviewing, hiring, and onboarding new Team Members, and help to train and develop existing and new Team Members in sales, party, in-park experiences, and safety/compliance.
  • Assist in managing Team Member performance through accountability, recognition, and rewards, and effectively manage employee relations with the support of the General Manager and HR if necessary.
  • Coordinate with the General Manager to effectively schedule the team according to park needs, including sales, parties, park experience, programs, facilities, maintenance, attractions, cleanliness, etc.
  • Create a positive park culture by learning what motivates the team and recognizing them for individual and park successes.
  • Provide memorable moments for our customers by taking initiative, being responsive, and engaging in their experience, while managing NPS (Net Promoter Scores) and Guest/Member feedback.
Requirements:
  • 18 years of age or older and completed high school diploma or equivalent education.
  • A minimum of 1 year of supervisory or management experience.
  • A minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.
  • Demonstrated success in the execution of Sky Zone's Core Competencies.
  • Coachable with a drive and eagerness to grow in, and successfully execute, Sky Zone's Leadership Competencies.
  • Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
  • Available to work nights, weekends, and holidays as needed.
  • Reliable, coachable, self-motivated, and organized.
Physical Requirements:
  • Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements.
  • Ability to lift and/or move a minimum of 20 pounds.
  • Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.
Compensation:

Compensation ranges from $27/hr base pay + bonus opportunity and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision (401k eligibility based on age and tenure requirements).

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