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Customer Service Representative

4 weeks ago

Auburn, Massachusetts, United States Fit Factory Full time
Job Title: Front Desk Associate - Evening Hours Position

Job Summary: Fit Factory is seeking a friendly and personable individual to join our team as a Front Desk Associate. This role involves interacting with customers, providing information about our health club, and resolving concerns.

Key Responsibilities:

* Provide exceptional customer service to our members and guests
* Answer phone calls and respond to customer inquiries
* Maintain a clean and organized work environment
* Perform opening and closing duties, including opening the club on time and ensuring all necessary tasks are completed
* Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Benefits:

* A fun and supportive work environment
* Casual dress code
* Opportunities for growth and development
* Competitive pay and flexible scheduling

Requirements:

* At least 6 months of face-to-face retail customer service experience
* Average to above-average computer skills
* High school diploma or equivalent required

What We Offer:

* 401(k)
* Employee discount
* Flexible schedule

How to Apply:

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your resume and working availability for consideration.