Pet Resort Operations Manager

2 months ago


St Augustine, Florida, United States Sandbridge Veterinary Hospital Full time
Job Summary

We are seeking a dedicated and experienced professional to oversee the daily operations of our pet resort. The ideal candidate will be responsible for managing the facility, supervising staff, and ensuring the overall well-being of the animals in our care.

Key Responsibilities

Leadership and Supervision

1. Supervise and train staff in animal care procedures to ensure high-quality service and a safe environment for the animals.

2. Foster a positive and productive work environment, promoting open communication and teamwork among staff members.

Animal Care and Welfare

3. Ensure all animals receive proper feeding, exercise, and medical care as needed, in accordance with established protocols and industry standards.

4. Monitor the health and behavior of animals in the facility, identifying and addressing any issues promptly.

Facility Management

5. Maintain a clean and organized facility, adhering to high standards of sanitation and safety.

6. Oversee the scheduling and coordination of animal activities, ensuring a smooth and efficient operation.

Communication and Customer Service

7. Communicate effectively with pet owners regarding their pets' well-being, providing regular updates and addressing any concerns.

8. Maintain accurate records of animal intake, care, and adoption processes, ensuring compliance with regulatory requirements.

Inventory and Supply Management

9. Manage inventory of supplies and place orders as needed, ensuring timely delivery and minimizing waste.

10. Implement and enforce safety protocols to ensure the well-being of all animals and staff members.

Collaboration and Professional Development

11. Collaborate with veterinarians and other animal care professionals as needed, staying up-to-date with industry best practices and advancements.

12. Participate in ongoing professional development, enhancing knowledge and skills in animal care and management.

Requirements

Education and Experience

1. Previous experience working in an animal care facility, preferably in a supervisory or management role.

2. Strong knowledge of animal care best practices and behavior, with a focus on providing exceptional care and service.

Skills and Qualifications

3. Excellent communication and interpersonal skills, with the ability to work effectively with staff, pet owners, and other stakeholders.

4. Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.

5. Ability to work efficiently in a fast-paced environment, with a focus on providing high-quality service and ensuring animal welfare.

6. Certification in animal care or a related field is a plus, demonstrating a commitment to ongoing professional development and expertise.

7. Passion for working with animals and ensuring their well-being, with a focus on providing exceptional care and service.

8. Ability to handle and restrain animals safely and effectively, with a focus on minimizing stress and ensuring animal welfare.

9. High school diploma or equivalent required; higher education in animal science or a related field is a plus, demonstrating a strong foundation in animal care and management.



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