Restaurant Operations Manager

4 weeks ago


St Augustine, Florida, United States Whataburger Full time
Job Overview

Silvercreek Group, a family-owned Whataburger franchisee, is seeking a skilled Restaurant Operations Manager to lead our team to success. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurants, providing exceptional customer experiences, and driving business growth.

Key Responsibilities
  • Assist Operating Partners in daily operations, maintaining a multi-million dollar business
  • Run excellent operations through floor management, ensuring quality products and customer satisfaction
  • Lead and inspire teams, creating an environment of service excellence with urgency
  • Provide extraordinary hospitality and customer service, handling customer issues promptly and professionally
  • Establish and maintain positive, professional, and effective working relationships with team members and management
  • Be a problem solver, addressing issues promptly and efficiently
  • Maintain cleanliness, sanitation, and food safety standards, ensuring a safe and healthy environment for customers and team members
  • Support hiring, scheduling, and other restaurant administrative responsibilities
  • Achieve and maintain certifications, staying up-to-date with industry standards and best practices
Requirements
  • Must be able to stand during entire shift
  • Must be able to read (orders on tickets, menu board, receipts, etc.)
  • Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood, and product items
  • Frequent washing of hands
Qualifications
  • Must be at least 18 years of age
  • High school diploma/GED
  • Solid communication skills and the ability to build and maintain an effective working relationship with management and co-workers
  • Demonstrated ability to work in a team environment with strong leadership skills
  • Experience in restaurant, retail, or hospitality setting
  • Food Safety Certification preferred
Benefits
  • Competitive weekly pay
  • Bonus (incentive) program
  • Pay for performance program eligibility to receive reviews and pay increases
  • Schedule flexibility
  • Leadership development and career growth opportunities
  • Online access to your schedule through R365 interactive scheduling
  • Healthcare and life insurance benefits
  • Time off benefits
  • Discounted meals
  • Service awards
  • EAP (Employee Assistance Program)
  • Whataburger Family Foundation (Hardship Grant Assistance)
  • Scholarship program
  • 401(k) savings plan

As a Restaurant Operations Manager at Whataburger, you will have the opportunity to grow your career, develop your leadership skills, and make a real difference in the lives of our customers and team members. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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