Residential Service Manager

2 weeks ago


Pittsburgh, Pennsylvania, United States Terminix Full time

Immediate Benefits for Full-Time Employees - No Waiting Period

As a proud member of the Rentokil family, we are the global leader in Pest Management and various services across over 90 countries. We take pride in being a reliable partner to many of the world's top brands, serving both consumer and business clients across diverse sectors. Our legacy of excellence drives us to fulfill our mission: "protect people, enhance lives, and preserve the planet."

Role Overview

The Service Manager is a pivotal leadership position within our local branches. This role focuses on guiding and inspiring our Pest Technician Teams to deliver exceptional service with Terminix products to our esteemed customers.

Daily Responsibilities

Each day, our Pest Technicians are in neighborhoods, providing pest control services to residential clients. The Service Manager ensures that the team operates effectively, maintains efficiency, and achieves high customer satisfaction levels. Key responsibilities include:

  • Overseeing branch scheduling and ensuring successful completion of pest technician routes
  • Ensuring compliance with regulatory and safety standards
  • Addressing customer inquiries and resolving cancellation requests
  • Evaluating and inspecting the performance of Pest Technicians
  • Managing inventory levels of pest control products
  • Facilitating ongoing training for local sales and service teams

Qualifications for Success

  • An associate's degree and a valid driver's license are required (a four-year degree is preferred)
  • 1-2 years of relevant experience is advantageous but not mandatory
  • Willingness to relocate is highly regarded
  • Proven ability to lead and motivate teams
  • Strong communication skills – interpersonal, written, and presentation
  • Excellent problem-solving abilities with practical solutions
  • Ability to build rapport and trust with customers and team members
  • Detail-oriented with a strong emphasis on safety
  • Basic to intermediate math skills for sales and service calculations
  • Comfort working outdoors and in confined spaces, such as attics and crawl spaces

Why Join Terminix?

Being part of an iconic brand with a rich history of 85 years comes with numerous benefits:

  • Comprehensive training and licensure, fully funded by the company
  • Company vehicle, gas card, cell phone, and laptop provided
  • Competitive compensation package
  • Opportunities for career advancement and growth
  • Medical, dental, and vision coverage, along with discounts on Terminix services
  • Short and long-term disability and life insurance
  • Paid time off

Commitment to Diversity

Terminix is dedicated to building and maintaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

Career Development

A career with the Rentokil family offers numerous opportunities for professional growth:

  • Various pathways for career advancement
  • Access to training and development programs
  • Tuition reimbursement benefits for full-time colleagues

Health and Wellness

  • Comprehensive health benefits including Medical, Dental, Vision, Disability, and Life Insurance
  • Full-time employees can enroll immediately upon hire, with benefits starting on day one

Savings and Retirement

  • 401(k) retirement plan with company-matching contributions

Work-Life Balance

  • Vacation and sick days
  • Company-paid holidays and floating holidays
  • A company culture that prioritizes health, safety, and flexibility


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