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Staff Operations Manager for Search Experience
2 months ago
We are seeking a highly skilled and experienced Staff Operations Manager for Search Experience to join our team at Walmart. As a key member of our Ecommerce Search organization, you will play a critical role in helping us build the future of omni-channel retail.
Key Responsibilities- Identify Opportunities: Collaborate with cross-functional teams to understand business opportunities and create assessments to prioritize efforts and solutions.
- Strategic Vision: Develop compelling narratives around business/customer objectives to drive support and alignment across the organization. Partner with business, product, design, and engineering teams to create annual and quarterly strategies and priorities.
- Data-Driven Decision Making: Own the process of defining key operating metrics, setting goals, and tracking progress. Drive teams to create plans to ensure goals are met.
- Complex Problem Solving: Partner with product, engineering, and business leads to solve intricate search problems, ensuring a customer-centric approach in execution.
- Execution Excellence: Partner with product, design, and engineering teams to define processes for creating quarterly product roadmaps, product reviews, monthly reviews, and analytics insights. Align business and product stakeholders across the organization, creating processes and principles to manage business operations at scale.
- Stakeholder Communication: Build and communicate alignment around the Search experience direction, liaising with a broad spectrum of stakeholders in other organizations.
- 4+ years of experience in business/product management of technically complex products.
- 2+ years of experience in Retail/Ecommerce Search, with experience driving big, impactful end-to-end initiatives from front-end (customer experience) to back-end (algorithms and infrastructure).
- Outstanding business acumen, with experience managing revenue objectives and driving revenue and customer growth via defining and delivering tailored customer experiences.
- Strong analytical expertise, comfortable using data to glean insights. Experience creating operating metrics, setting goals, and holding teams accountable.
- Strong technical background with a deep understanding of software development processes, methodologies, and experience contributing to designing technical architecture.
- Solid understanding of the flow of inventory from suppliers to customers.
- Adept at diving deep into search, including algorithms and technical details.
At Walmart, we offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
