Cashier Representative

3 weeks ago


Cleveland, Ohio, United States Buffalo Wild Wings Full time
Job Title: Cashier

Job Summary:

The Cashier position at Buffalo Wild Wings is a part-time role that requires a friendly and energetic individual to provide excellent customer service to our guests. As a Cashier, you will be responsible for managing takeout orders, accurately entering orders into the Point of Sale System, and collecting payments.

Key Responsibilities:

  • Provide a warm welcome to incoming guests while ensuring timely seating
  • Participate in the Companys Mystery Shop, GEM, and BARS program
  • Follow company standards for BARS program and check guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
  • Follow proper phone etiquette and answer the phones according to Buffalo Wild Wings specifications
  • Bus tables, deliver food to guests, follow FIFO guidelines, and complete other daily tasks
  • Respond to customer complaints/concerns and know when to get a manager involved
  • Make genuine connections/engage our guests so they have a personalized experience
  • Take payments/handle cash drawer and process credit card transactions
  • Apply menu knowledge to make genuine suggestions and upsell
  • Correctly enter takeout orders into Point of Sale system
  • Bag and manage takeout orders, check for accuracy
  • Always maintain clean and orderly cashier area and practice proper safety and sanitation
  • Thank guests as they leave and solicit feedback about the quality of service they experienced, express your hope that they will return to BWWs in the future
  • Prep and portioning
  • Help with expo window
  • Run food
  • Other duties as assigned by management

Requirements:

  • Part-time position, averaging 29 hours or less a week
  • Eligible to participate in company medical benefits after a 12-month look-back period

About Buffalo Wild Wings:

Buffalo Wild Wings is a fast-growing sports bar and grill chain that offers a fun and lively atmosphere for sports fans to enjoy their favorite teams and games. We are committed to providing excellent customer service and creating a welcoming environment for our guests.


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