Nightclub Operations Lead

4 days ago


San Diego, California, United States WSA Entertainment LLC Full time
Job Overview

We are seeking an experienced Operations Manager to join our team at WSA Entertainment LLC. As a key member of our operations team, you will be responsible for overseeing floor operations, managing door operations, and supporting VIP hosts. If you have a proven track record in a similar role and possess excellent leadership and communication skills, we encourage you to apply.

Key Responsibilities:
  • Floor Operations
    • Oversee day-to-day operations on the nightclub floor during operating hours, ensuring a seamless and efficient workflow.
    • Monitor and maintain bar performance, ensuring stock levels are adequate, service is efficient, and customer satisfaction is high.
    • Coordinate with bartenders and bar staff to ensure all areas are well-stocked, clean, and compliant with health and safety regulations.
  • Door Operations
    • Supervise door team to ensure smooth entry for guests, managing guest lists, conducting ID checks, and handling any issues that arise at the door.
    • Implement dynamic pricing strategies based on current capacity, event popularity, artist lineup, and overall venue vibe.
    • Communicate effectively with security staff to ensure the safety and security of all guests and staff.
  • VIP Host Support
    • Collaborate with VIP hosts to maximize table sales, adjusting pricing and offers based on current capacity, artist performances, and guest demand.
    • Work with management on real-time decisions regarding VIP table availability and pricing to optimize revenue and enhance the guest experience.
  • Customer Experience
    • Ensure all guests receive exceptional service throughout their visit, from entry to the nightclub to the close of the night.
    • Address and resolve any customer service issues or conflicts that arise on the floor promptly and professionally.
  • End-of-Night Closeout
    • Assist with closing procedures, including reconciling sales, ensuring all areas are clean and secure, and preparing reports on the night's performance.
    • Coordinate with bar staff, security, and cleaning teams to ensure all operations are properly shut down and ready for the next event.
  • Team Leadership
    • Lead by example, providing guidance, support, and training to floor staff, bartenders, security, and VIP hosts.
    • Foster a positive and motivated team environment, ensuring all staff members are aligned with the nightclub's goals and standards.

Estimated Salary: $62,000 - $72,000 per annum


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