Venue Experience Manager

3 weeks ago


San Diego, California, United States WSA Entertainment LLC Full time
Operations Manager Job Description

WSA Entertainment LLC is seeking an experienced Operations Manager to oversee the day-to-day activities of our nightclub. The successful candidate will be responsible for supervising floor staff, managing bar operations, and implementing dynamic pricing strategies based on current capacity and event popularity.

Key Responsibilities:
  • Floor Supervision:
    • Oversee the day-to-day operations on the nightclub floor during operating hours, ensuring a smooth and efficient workflow.
    • Monitor and maintain the bar's performance, ensuring that stock levels are adequate, service is efficient, and customer satisfaction is high.
    • Coordinate with bartenders and bar staff to ensure all areas are well-stocked, clean, and compliant with health and safety regulations.
  • Door Operations:
    • Supervise the door team to ensure smooth entry for guests, including managing guest lists, ensuring ID checks are carried out, and handling any issues that arise at the door.
    • Implement dynamic pricing strategies at the door based on current capacity, event popularity, artist lineup, and overall venue vibe.
    • Communicate effectively with security staff to ensure the safety and security of all guests and staff.
  • VIP Host Support:
    • Work closely with VIP hosts to maximize table sales, adjusting pricing and offers based on current capacity, artist performances, and guest demand.
    • Work with management on real-time decisions regarding VIP table availability and pricing to optimize revenue and enhance the guest experience.
  • Customer Experience:
    • Ensure that all guests receive exceptional service throughout their visit, from entry to the nightclub to the close of the night.
    • Address and resolve any customer service issues or conflicts that arise on the floor promptly and professionally.
  • End-of-Night Closeout:
    • Assist with closing procedures, including reconciling sales, ensuring all areas are clean and secure, and preparing reports on the night's performance.
    • Coordinate with bar staff, security, and cleaning teams to ensure that all operations are properly shut down and ready for the next event.
  • Team Leadership:
    • Lead by example, providing guidance, support, and training to floor staff, bartenders, security, and VIP hosts.
    • Foster a positive and motivated team environment, ensuring that all staff members are aligned with the nightclub's goals and standards.

The estimated salary for this position is $70,000 - $90,000 per year, depending on experience. If you have a proven track record in operation and excellent leadership skills, we encourage you to apply.


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