Floor Operations Supervisor

6 days ago


San Diego, California, United States WSA Entertainment LLC Full time
About the Role

The Operations Manager plays a crucial role in ensuring the smooth operation of our nightclub. This position involves overseeing floor operations, managing door operations, and supporting VIP hosts. If you have experience in a similar role and possess excellent leadership and communication skills, we encourage you to apply.

Responsibilities:
  1. Floor Operations Management
  • Oversee day-to-day operations on the nightclub floor during operating hours, ensuring a seamless and efficient workflow.
  • Monitor and maintain bar performance, ensuring stock levels are adequate, service is efficient, and customer satisfaction is high.
  • Coordinate with bartenders and bar staff to ensure all areas are well-stocked, clean, and compliant with health and safety regulations.
Door Operations
  • Supervise door team to ensure smooth entry for guests, managing guest lists, conducting ID checks, and handling any issues that arise at the door.
  • Implement dynamic pricing strategies based on current capacity, event popularity, artist lineup, and overall venue vibe.
  • Communicate effectively with security staff to ensure the safety and security of all guests and staff.
VIP Host Support
  • Collaborate with VIP hosts to maximize table sales, adjusting pricing and offers based on current capacity, artist performances, and guest demand.
  • Work with management on real-time decisions regarding VIP table availability and pricing to optimize revenue and enhance the guest experience.
Customer Experience
  • Ensure all guests receive exceptional service throughout their visit, from entry to the nightclub to the close of the night.
  • Address and resolve any customer service issues or conflicts that arise on the floor promptly and professionally.
End-of-Night Closeout
  • Assist with closing procedures, including reconciling sales, ensuring all areas are clean and secure, and preparing reports on the night's performance.
  • Coordinate with bar staff, security, and cleaning teams to ensure all operations are properly shut down and ready for the next event.
Team Leadership
  • Lead by example, providing guidance, support, and training to floor staff, bartenders, security, and VIP hosts.
  • Foster a positive and motivated team environment, ensuring all staff members are aligned with the nightclub's goals and standards.

Estimated Salary: $60,000 - $70,000 per annum

What We Offer:
  • A competitive salary range of $55,000 - $65,000 per annum.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment with a talented team.
  • The opportunity to work in a fast-paced and exciting industry with endless possibilities for growth and advancement.


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