Front of House Operations Manager

4 days ago

Washington, Washington, D.C., United States Mercy Me Full time
Front of House Manager

Mercy Me, part of Unordinary Hospitality Group, is a dynamic South American-inspired restaurant, bar, and lounge in Washington DC's West End. We're seeking a seasoned Front of House Manager to lead our award-winning hospitality team.

Key Responsibilities:

  • Develop and implement service standards to ensure exceptional customer experiences.
  • Train and supervise front-of-house staff, including servers, bartenders, and hosts.
  • Collaborate with the General Manager and Director of Food & Beverage to drive quality and consistency.
  • Manage VIP customer service and develop positive relationships with guests.
  • Conduct regular service classes and provide ongoing training and education.
  • Monitor and report on service quality, team performance, and guest feedback.
  • Appraise staff performance and provide constructive feedback for growth and development.
  • Liaise between employees, the General Manager, and the Director of Food & Beverage.

Requirements:

  • Previous management experience (1-2 years) in a fast-paced hospitality environment.
  • Knowledge of POS systems and ability to lift heavy boxes.
  • Excellent communication and leadership skills.
  • Fluent in written and spoken English.

About Mercy Me:

Mercy Me is part of Unordinary Hospitality Group, a dynamic and innovative company that brings together the best of South American cuisine and hospitality. We're committed to delivering exceptional experiences for our guests and creating a positive work environment for our team members.

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