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Customer Service Representative

2 months ago

Oak Park, Illinois, United States Sterling Engineering Full time
Job Title: Customer Service Specialist

At Sterling Engineering, we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our domestic and international distributors and customers.

Key Responsibilities:
  • Receive and process customer orders in a timely and accurate manner
  • Manage order receipt and documentation daily
  • Enter customer orders, changes, and generate invoices and reports
  • Coordinate effective shipping dates with all areas of the organization
  • Provide prompt and courteous responses to customer inquiries
Requirements:
  • Bachelor's degree in business or communication from a four-year college or university
  • 3-5 years of experience in customer service in a manufacturing environment
  • Proficiency in Microsoft Excel and Microsoft Word
  • Experience with navigating an ERP system (JD Edwards a plus)
What We Offer:

As a Customer Service Specialist at Sterling Engineering, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.