Service Contract Coordinator/Dispatcher
1 month ago
IdentiSys Inc., a leading identification, tracking, security, and services integrator, is seeking a Service Contract Coordinator/Dispatcher to work from our Eden Prairie office. The ideal candidate will have:
Strong ambition to succeed and a positive attitude
Excellent communication and organizational skills
Able to work independently and make competent decisions
Constantly analyzes for ways to improve individual and/or company performance
Job Summary: The Service Contract Coordinator/Dispatcher position dispatches service technicians in response to customer calls for service and works with customers on service contract renewals. Responsibilities include:
- Customer Service
- Invoicing and Data Entry
- Scheduling service calls and preventive maintenance
- Dispatching information to technicians
- Closing calls and inputting data into e-Automate
- Monitoring response times
- Issuing invoices and creating new warranty agreements
- Renewing existing service contracts
Requirements:
- High School Diploma or GED
- 2+ years hands-on Service Dispatch experience
- Proficient in MS Office Suite
- Attention to Detail
- Excellent Organization
- Ability to problem solve
- Excellent oral and written communication
- Team Player
- Flexible
- Able to work in a fast-paced environment
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