Service Contract Coordinator/Dispatcher

1 month ago


Eden Prairie, Minnesota, United States IdentiSys, Inc Full time
Job Description

IdentiSys Inc., a leading identification, tracking, security, and services integrator, is seeking a Service Contract Coordinator/Dispatcher to work from our Eden Prairie office. The ideal candidate will have:

Strong ambition to succeed and a positive attitude

Excellent communication and organizational skills

Able to work independently and make competent decisions

Constantly analyzes for ways to improve individual and/or company performance


Job Summary: The Service Contract Coordinator/Dispatcher position dispatches service technicians in response to customer calls for service and works with customers on service contract renewals. Responsibilities include:

  • Customer Service
  • Invoicing and Data Entry
  • Scheduling service calls and preventive maintenance
  • Dispatching information to technicians
  • Closing calls and inputting data into e-Automate
  • Monitoring response times
  • Issuing invoices and creating new warranty agreements
  • Renewing existing service contracts

Requirements:

  • High School Diploma or GED
  • 2+ years hands-on Service Dispatch experience
  • Proficient in MS Office Suite
  • Attention to Detail
  • Excellent Organization
  • Ability to problem solve
  • Excellent oral and written communication
  • Team Player
  • Flexible
  • Able to work in a fast-paced environment


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