Regional Telephonic Medicine Center Support Specialist

6 days ago


Hillsboro, United States Kaiser Permanente Full time
Job Summary:

This position is part of the OFN Technical bargaining unit and serves as the primary coordinator for patient transfers, bed placement, ambulance ordering, and hospital coordination. The ideal candidate will manage or triage all incoming calls to the Regional Telephonic Medicine Center (RTMC) according to established protocols.

Key Responsibilities:
  • Answer all incoming calls to the RTMC and perform intake and triage of information.
  • Direct calls to the appropriate resources, including RTMC MD, Virtual Hospitalist Case Managers, and Mobile Health Partners program.
  • Document all phases of patient transfers, referrals, critical labs, and urgent appointments according to protocol.
  • Coordinate ED transfers, inpatient bed placement, and ambulance transport.
  • Interface with Hospital HAS, PFC, bed board, and Physicians to assess hospital capacity and ability to accept patients.
  • Coordinate MD to MD consults for hospital admissions and transfers.
  • Track patient ED visits and internalize appropriate repatriations under current protocols.
  • Participate in internal quality assurances, insurance verification, chart reviews, and data entry.
Requirements:
  • Minimum of two (2) years of experience working as an EMT or Paramedic.
  • Oregon, Washington, or National certification as an EMT - Intermediate or EMT - Paramedic in the state where assigned (required upon hire/transfer).
  • Excellent interpersonal and oral and written communication skills.
  • Excellent multi-tasking ability.
  • Effective in conflict resolution and team building.
Preferred Qualifications:
  • Minimum two (2) years of experience working at Kaiser Permanente.
  • Proficient in MS office programs, including Word, Excel, and Access.
  • Dispatch experience.
About Kaiser Permanente:

Kaiser Permanente is a leading healthcare organization dedicated to providing high-quality, patient-centered care. We are committed to improving the health of our members and the communities we serve.



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