Care Concierge

2 weeks ago


FL United States AdventHealth Full time
About the Role

We are seeking a highly skilled and compassionate Care Concierge to join our team at AdventHealth West FL Ambulatory. As a Care Concierge, you will play a vital role in delivering exceptional patient experiences and ensuring seamless visit flow processes for all entities within the Care Pavilion.

Key Responsibilities
  • Serve as a brand ambassador for the Care Pavilion, embodying our Mission, Vision, Values, and Service Standards.
  • Act as a liaison between patients and AdventHealth entities, providing information and guidance on services, hours of operation, and features.
  • Proactively guide patients through their Care Pavilion experience, offering warm handoffs between team members and departments.
  • Assist with scheduling appointments and maintain knowledge of scheduling policies and procedures.
Requirements

To be successful in this role, you will need:

  • A high school graduate with 2 years of healthcare experience or 2 years of hospitality experience.
About AdventHealth

AdventHealth is a place where you can thrive professionally and grow spiritually, by extending the healing ministry of Christ. We value our employees and offer a range of benefits and perks to support your well-being and career development.

Work Environment

This part-time role will work Monday, Tuesday, Thursday, and occasional weekends, with a shift of 6:45 AM to 5:30 PM. The location is at the Westchase Care Pavilion.



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