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Concierge Banker

2 months ago

Dallas TX United States Triumph Financial Full time
Join TBK BankAt TBK Bank, a member of the Triumph Financial portfolio of brands, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.Position SummaryThe Concierge Banker will deliver a seamless and elevated customer experience to high net worth clientele. They will work directly with various partners and department team members to deliver a seamless banking experience to the Concierge client. Essential Duties & Responsibilities
  • Provide high quality, high touch service to Concierge clients in person, by phone and email.
  • Ensure that client's financial needs are met and exceeded.
  • Assist in the onboarding process of new clients by collecting all required documentation and client information.
  • Work directly with other departments and client partners to effectively research, resolve, and follow up on client inquires.
  • Provide effective, timely and responsive problem resolution.
  • Navigate and effectively utilize multiple systems to provide timely and thorough service to clients.
  • Open client accounts both in branch and remotely, ensuring accuracy, efficiency, and adherence to bank policy and procedures.
  • Provide administrative, operational, and service support.
  • Take the utmost care in protecting the privacy and confidentiality of clients and the bank in accordance with the Gramm-Leach-Bliley Act (GLBA).
  • Identify and report possible fraud and Bank Secrecy Act (BSA) related concerns.
  • Answer incoming calls received through the Concierge customer line.
  • Assist with managing the branch refreshment station, Concierge SWAG, and conference room scheduling.
  • Provide various onsite services at client's workplace, home, or requested destination. Services include delivery/pick up of account documentation, notary services, deposit pick up, etc.
  • Execute "good neighbor" services for clients that request it.
  • Performs duties in compliance with applicable laws and regulations, including but not limited to the BSA, and related anti-money laundering laws, GLBA, and in accordance with the Bank's Information Security Program.
  • Continue professional development through training, seminars, membership in professional associations, as applicable.
  • Understands and adheres to Bank and department policies and procedures.
  • Ensure that training is received for the purpose of enhancing skills required to perform all job tasks efficiently
  • Execute any other tasks and duties that may be assignedEducation & Experience
    • High school diploma required; college degree preferred.
    • 3 - 5 years of financial services experience. Specific knowledge of retail products preferred.
    • 1 - 2 years' experience working with high net worth clientele or in a private banking environment
    • Knowledge of and experience with commercial banking a plusSkills & Abilities Required
      • The successful candidate will be professional, energetic, outgoing, self-motivated, eager to learn new tasks, detail-oriented, able to use sound judgement in decision making, and possess a strong work ethic.
      • Be passionate about client service and will use communications and relationship management skills to ensure an exceptional level of client satisfaction.
      • Strong skills in Microsoft Word, Excel, and Outlook.
      • Excellent communications skills required, both oral and written.Work EnvironmentThe work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
        • Ability to work in a confined area.
        • Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
        • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
        • Specific vision abilities are required by this job due to computer work.
        • Light to moderate lifting is required.
        • Regular, predictable attendance is required.#LI-MN1We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.Go on. Do it. Apply Today