Concierge/Front Desk Associate

2 weeks ago


FL United States The Summit of Lakewood Ranch Full time
Job Summary

We are seeking a compassionate and caring Concierge to join our team at The Summit of Lakewood Ranch. As a Concierge, you will play a vital role in supporting exceptional senior living experiences by providing exceptional customer service, administrative support, and ensuring the smooth operation of our community.

Key Responsibilities
  • Provide exceptional customer service to residents, their families, and guests, responding to their requests and needs in a timely and professional manner.
  • Manage the front desk, including answering phones, greeting visitors, and maintaining a professional and organized appearance of the lobby and reception area.
  • Coordinate transportation schedules, schedule appointments, and provide administrative support, including typing, filing, and preparing reports.
  • Maintain resident information, emergency contacts, and other pertinent data in our system.
  • Assist with various tasks, including ordering supplies, resolving issues, and participating in resident-centered activity programs.
Requirements
  • High School Diploma or GED at a minimum.
  • Experience in general office procedures, computers, and customer service.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Physical requirements include the ability to communicate by speaking, seeing, and hearing sufficient to serve the residents.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • Recognition and rewards for outstanding performance.

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