Front Desk Associate
2 weeks ago
TAJ Hospitality Management is seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and efficient check-in process.
Responsibilities:- Provide warm and welcoming greetings to guests, recognizing Rewards Members by name and level.
- Handle all aspects of the check-in process, including entering guest demographics accurately and ensuring correct payment methods.
- Provide information about the hotel that will enhance the guest's stay, such as pool, fitness room, and breakfast options.
- Handle reservations, including new reservations and those made by third-party vendors, and note all pertinent information.
- Answer all phone calls and handle all phone services, including incoming calls, guest room connections, and requests for wake-up calls.
- Manage the sweet shop, ensuring it is fully stocked, and handle all forms of payment rendered for items sold.
- Shift close, including cashiering and verifying the cash amount for shift handoff is accurate.
- Ability to make sound decisions based on reason and facts with freedom from error.
- Demonstrate excellent communication skills, both verbal and written.
- Proven ability to communicate/interact with all levels of personnel and guests.
- Conscientious and self-motivated, able to work with little to no supervision.
- Maintain personal hygiene, good grooming habits, and professional dress at all times while attending to company business.
- Maintain confidentiality of non-public property information and guest profiles.
- Minimum: High School Diploma, GED Equivalent, or five (5) consecutive years of consistent employment.
- Must be detail-oriented and flexible, have good computer skills, and a basic understanding of cash handling and debit/credit relationships.
- Must be friendly, with proven interpersonal skills.
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Front Desk Associate
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Front Desk Associate
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