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Customer Support Specialist

2 months ago

Hackensack, New Jersey, United States HYTORC Full time
{"Job Title": "Customer Support Associate", "Job Description": "Key Responsibilities

As a Customer Support Associate at HYTORC, you will be responsible for providing exceptional customer service to our global client base. This includes handling a high volume of emails and phone calls, as well as data entry and order fulfillment tasks.

Key Skills
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Flexibility with scheduling and ability to work overtime as needed
  • Proficiency in Microsoft Office and data entry software
  • Ability to learn and adapt to new systems and processes
Requirements
  • Bachelor's degree preferred
  • Fluent in Spanish preferred
  • Two years of prior experience in customer service or a related field
  • Prior experience with Great Plains, SAP, or similar software
  • Experience handling heavy volumes of phone calls and emails
Work Environment

As a Customer Support Associate, you will work in a primarily office environment with some occasional visits to the warehouse for stock checks and other tasks.

What We Offer

HYTORC offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

", "lang_code": "en-US"}