Customer Service Operations Specialist
11 hours ago
Overview
Hackensack Meridian Health is dedicated to providing exceptional patient care, and we're seeking a skilled Customer Service Operations Specialist to join our team. In this role, you will play a critical part in maintaining the operational needs of our department, ensuring seamless customer service, transportation, supplies, equipment, and environmental service needs.
Key Responsibilities:
- Deliver exceptional customer service to patients, families, and staff, adhering to our high standards.
- Assist with environmental service duties, including cleaning and disinfecting equipment, cables, stretchers/wheelchairs, and millwork.
- Utilize the patient identification band to confirm accurate patient identifiers and communicate effectively with clinical team members.
- Transport patients and specimens safely and efficiently, utilizing our computerized patient transport system.
- Ensure equipment is maintained and properly labeled, and maintain adequate par levels in assigned areas.
- Pick up slides for physicians to review and obtain supplies as requested.
- Participate in using automated systems to assist with patient throughput and maintain operations within assigned areas.
Requirements:
- High School diploma or equivalent.
- Satisfactory completion of our ETC Operations Technician training program.
A career with Hackensack Meridian Health offers a range of benefits, including competitive compensation, tuition reimbursement, and employee discounts, making this an excellent opportunity for those passionate about delivering exceptional patient care and customer service.
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