Team Member

21 hours ago


Boston, Massachusetts, United States STP Hospitality Network Inc Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Crew Member at STP Hospitality Network Inc. As a Crew Member, you will be the face of our brand, providing exceptional customer service and ensuring a positive experience for our fans.

Key Responsibilities
  • Represent the Dairy Queen brand in a professional and friendly manner
  • Greet and welcome fans to our restaurant, ensuring a warm and inviting atmosphere
  • Assist fans with menu navigation and product ingredient questions, providing accurate and helpful information
  • Deliver fan-first service through timely and quality service, exceeding expectations and building loyalty
  • Calmly resolve fan concerns and adhere to our service recovery standards
  • Work collaboratively with management and fellow team members to maintain a positive and safe work environment
  • Prepare treat products according to restaurant, health, and safety standards and procedures
  • Perform other duties as assigned by management
Requirements
  • Communicate effectively with fans and co-workers during shifts, maintaining a positive and respectful tone
  • Work well under pressure, maintaining a great attitude and composure in fast-paced situations
  • Comfortably stand for entire shifts and able to lift 50 pounds, adhering to local health regulations
  • Practice established food handling procedures and maintain good personal hygiene and promptness
  • Exhibit a genuine passion for excellence and a commitment to delivering exceptional customer service

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