Workday HCM Specialist
1 week ago
Piper Companies is seeking a seasoned professional to fill the role of Workday HCM Specialist. This position will be based on-site at a Fortune 50 technology company in Atlanta, GA.
Key Responsibilities:
- Monitor and manage ticket queues, triage and resolve intake requests, and identify incidents within the Service Cloud platform.
- Create tickets and tasks as necessary, based on user requests and established guidelines.
- Evaluate incoming requests or issues within the Service Cloud platform, prioritizing tasks according to established criteria.
Requirements:
- Bachelor's degree in a related field, such as business administration or computer science.
- At least 2 years of experience in application support, with a focus on HCM recruiting and cloud services.
- Strong understanding of end-to-end HCM recruiting processes, specifically Workday.
- Proficiency in using Service Cloud, CRM systems, and support ticketing systems.
- Relevant certifications, such as Workday or Salesforce Service Cloud, are highly valued.
Benefits:
- Competitive annual salary range of $50,000-$55,000, based on experience.
- Comprehensive benefits package, including medical, dental, 401(k), PTO, and paid holidays.
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