Customer Relationship Specialist
5 days ago
As a vital member of the Rob Geraghty - State Farm Agent team, you will play a crucial role in our daily business operations and customer success. Your primary responsibility will be to establish and maintain meaningful customer relationships, acting as a liaison between customer needs and agency departments. You will improve the lives of our customers by proactively marketing relevant products and services.
Key Responsibilities:
- Establish and maintain customer relationships, following up with customers as needed.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Promote successful and long-lasting customer relations.
Qualifications:
- Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) is preferred.
- Experience managing client relationships is preferred.
- Interest in marketing products and services based on customer needs.
- Excellent communication skills - written, verbal, and listening.
- Dedicated to customer service.
- Able to anticipate customer needs.
- Able to effectively relate to a customer.
Benefits:
- Paid time off (holidays and personal/sick days).
- Salary plus commission/bonus.
- Health benefits.
- Growth potential/opportunities for advancement within my agency.
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