Customer Relations Specialist

4 weeks ago


Winter Haven, Florida, United States Orkin Full time
Overview

We are seeking a highly skilled Customer Relations Specialist to join our team at Orkin. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.

Responsibilities
  • Field incoming requests and schedule service visits to ensure timely and efficient delivery of services
  • Coordinate with technicians to optimize routes and minimize drive time
  • Use strong communication and interpersonal skills to resolve customer issues and concerns
  • Monitor and update customer databases with accurate information
  • Participate in quality assurance processes to ensure high-quality service delivery
Benefits
  • Competitive earnings with a PAY RANGE of $18 to $20 an hour
  • Comprehensive benefits package including medical, dental, vision, and life insurance
  • 401(k) plan with company match and employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, and dependent scholarship awards
Requirements
  • Previous experience in customer service or sales preferred
  • High School Diploma or equivalent required
  • Excellent interpersonal and communication skills
  • Basic computer skills in various software and web-based applications
  • Proficient in Microsoft Office
  • Strong attention to detail and follow-through
Work Environment

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations.



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