Hotel Operations Manager

3 weeks ago


Altoona, Pennsylvania, United States Pizza Ranch Full time
Guest Services Manager

We are seeking a seasoned Guest Services Manager to oversee the front desk and guest services operations of our hotel. As a key member of our team, you will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing exceptional customer service to our guests.

Key Responsibilities:
  • Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations
  • Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests
  • Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols
  • Provide exceptional customer service to guests, including assisting with questions and needs and handling complaints and concerns
  • Monitor and maintain inventory levels, including ordering and restocking as needed
  • Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
Requirements:
  • Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
  • Strong leadership and communication skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency with computer systems and software, such as Microsoft Office and property management systems
  • Flexibility to work evenings, weekends, and holidays as needed
What We Offer:
  • Competitive salary
  • Paid time off
  • Medical, dental, and vision insurance
  • 401(k) retirement plan (US only), Employer RRSP match (Canada only)
  • Professional development opportunities
  • Positive and supportive work environment

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