Operations Manager
2 weeks ago
Michaels Stores is seeking a skilled Operations Manager to lead our store operations and drive sales and profits. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service, managing inventory, and leading a team of well-trained team members.
Key Responsibilities- Assist the Store Manager in planning and executing store workload, ensuring timely completion of tasks and projects.
- Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with applicable laws and regulations.
- Support and participate in truck unloading and stocking processes, ensuring efficient and effective execution.
- Achieve individual and team Key Performance Indicators (KPIs), driving sales and profits.
- Manage visual merchandising standards, executing feature space and seasonal layouts.
- Execute inventory management processes, ensuring accurate and efficient stock levels.
- Manage and execute merchandise operations and Omni-channel processes.
- Train, observe, and coach team members to achieve results, participating in performance management and talent development.
- Interact with customers in a positive and respectful manner, providing solutions and assistance.
- Assist with Omni-channel processes and cross-train in Custom Framing selling and production.
- Retail management leadership experience, with a focus on store operations and customer service.
- Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, and carrying.
- Ability to work in a fast-paced environment, with flexibility to work nights, weekends, and early mornings.
Michaels Stores is committed to providing a positive and inclusive work environment, with opportunities for personal and professional growth. We offer a comprehensive benefits package, competitive pay, and a chance to be part of a dynamic and creative team.
Michaels Stores is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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