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Client Relations Specialist
2 months ago
Job Title: Customer Service / Product Specialist
Reports to: Sales Manager (SM)
Core Responsibilities:
The primary goal is to guarantee that every customer receives outstanding service. This includes managing inquiries, arranging appointments, welcoming customers, showcasing products, presenting leasing and purchasing options, delivering vehicles, and following up with clients. A strong commitment to product knowledge and customer service excellence is essential.
Required Qualifications & Skills:
- Exceptional written and verbal communication abilities.
- Willingness to learn and acquire knowledge to become a product authority.
- Capability to execute a work plan independently.
- Genuine passion for assisting customers.
- Experience in customer service or retail environments.
Daily Responsibilities:
- Handle incoming calls, organize sales appointments, confirm and reschedule appointments, and document all customer interactions.
- Utilize CRM tools to ensure a specified number of outbound customer contacts (calls & emails).
- Adhere to established protocols when addressing online inquiries.
- Welcome customers at the dealership.
- Conduct product demonstrations and test drives.
- Collaborate with sales managers to finalize purchase or lease agreements.
- Facilitate the delivery of new vehicles to customers, including:
- Assisting customers with transferring personal items from trade-in vehicles.
- Updating necessary documentation.
- Preparing the new vehicle, including detailing and fueling.
- Explaining features and demonstrating the operation of the new vehicle.
- Assisting with the setup of technology features.
- Ensure high-quality interactions with every customer.
- Assist in the organization and maintenance of dealership displays.
- Participate in required training sessions and meetings.
- Meet or exceed performance benchmarks set by management.
- Adhere to company dress code standards.
- Wear the company ID badge consistently.
- Perform additional duties as assigned.
Benefits:
Our employees benefit from a supportive work environment that promotes professional development through training and internal advancement opportunities. We offer a comprehensive benefits package, including:
- Medical coverage after 60 days, including vision and prescription benefits.
- Optional dental coverage available at employee cost.
- Voluntary coverage options such as Long Term Disability, Short Term Disability, Accident, and Life Insurance.
- 401(k) plan with company contributions available after one year.
- Employee discounts on vehicle purchases, parts, and services after 90 days.
- Accrued paid time off at a rate of 1 hour for every 40 hours worked.