IT Support Specialist

3 weeks ago


Renton, Washington, United States The Partners Group - External Full time
Job Title: IT Helpdesk and Collaboration Specialist

We are seeking a highly skilled and experienced IT Helpdesk and Collaboration Specialist to join our team at The Partners Group - External. This is a fantastic opportunity to work with a purpose-driven company that values partnerships and is committed to making a difference in our community.

Job Summary

The primary role of the IT Helpdesk and Collaboration Specialist is to provide technical support for our collaboration platforms, including SharePoint and Teams. This individual will also handle IT helpdesk tasks, contributing to the organization's overall success.

Key Responsibilities
  • Administer, maintain, and support company collaboration systems like SharePoint and Office365
  • Provide first-level helpdesk support, resolving hardware, software, and network-related issues
  • Manage user access, permissions, and troubleshoot collaboration platform issues
  • Support IT governance and compliance within collaboration platforms
  • Assist with user training on IT systems and develop documentation for common tasks
  • Perform routine IT system maintenance and assist with IT projects and new initiatives
Requirements
  • A bachelor's degree in a related field preferred; at minimum, a high school diploma or equivalent required
  • Prior experience in IT support, helpdesk, or a similar role
  • Technical skills and knowledge of Microsoft Office 365, including OneDrive, SharePoint, and Teams
  • Strong written and verbal communications skills required; proven ability to explain technical information to non-technical users clearly
  • Demonstrated problem-solving and troubleshooting skills for hardware, software, and network-related issues
  • A high level of accountability, organization, and attention to detail
What We Offer
  • A rich benefits package including generous Paid Time Off, Medical and Dental Insurance, Life and Disability Insurance, a Retirement plan, and Employee Stock Purchase Plan opportunities
  • Support & Development to cultivate your knowledge and Continuing Education to maintain or grow your professional designations
  • Community Involvement perks including 8 hours paid volunteer time per quarter, charitable contributions matched by TPG, and an all-company holiday volunteer day
Commitment To Diversity

The Partners Group promotes a culture of inclusion and is committed to growing the diversity of our workforce. This is a place where all employees have the opportunity to achieve their goals and meet the needs of our clients and the communities we serve.



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