Site Leasing Support Specialist

2 weeks ago

Richmond, Virginia, United States Motorola Solutions Full time
Job Summary

We are seeking a highly skilled and detail-oriented Site Leasing Support Analyst to join our team at Motorola Solutions. As a key member of our Portable Support Group, you will provide technical and administrative support to our sensitive Federal customer.

Key Responsibilities
  • Consult with Sales, Program Manager, and System Integration team to set strategy, direction, and implementation
  • Organize administrative documents for over 300 customer radio antenna sites
  • Create and update Excel spreadsheets to ensure addresses, vendor point of contacts, taxpayer IDs, and annual billing financials are up to date
  • Lead cross-functional teams with IT specialists, procurement, and vendors in the analysis of organizational antenna removal processes
  • Review, evaluate, and identify areas of improvement and implement strategic solutions to optimize efficiency to meet established goals and objectives
  • Direct and serve as the principal point of contact for technicians through the removal of antennas and repeaters covering multiple CONUS locations
  • Prepare and monitor program budget and financial documentations and expenditures
  • Create invoices, novation agreements, and credit card purchases for antenna sites according to customer policies and missions
  • Assist vendors in navigating IPP.GOV and ensure invoices and payments are made
  • Troubleshoot, repair, install, maintain, troubleshoot, align, and program Motorola handheld subscriber units APX6000/8000, TXM1000/2000/3000, and KVL 3000/5000
  • Open and close trouble tickets/service tickets utilizing customer ticketing system (ServiceNow)
  • Document and validate incoming and outgoing assets
Requirements
  • Demonstrated understanding of ServiceNow trouble ticketing system
  • Demonstrated expertise with sam.gov invoicing/payment sites
  • General understanding of LANs, IT server rooms, hubs, routers, and access points
  • Demonstrated understanding of Motorola Radio Management repository database operation
  • Demonstrated understanding of the preservation of classified audio data for legal retention/processes - ability to coordinate channels/logs to ensure accurate recordings of date/time/subject from radio networking servers for customer investigative and executive requests
  • Experience with Microsoft Word, Excel, PowerPoint, Google Applications required; experience with Microsoft Visio a plus
  • Self-motivated, excellent written and oral communication skills, and strong interpersonal skills
  • Works collaboratively and builds relationships with other colleagues, customers, and third-party service professionals
Additional Requirements
  • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contracts
  • Must be willing to obtain a DHS Public Trust Clearance
  • The role entails providing on-premises support to our valued customers in Washington D.C.
Basic Requirements
  • Associates degree OR trade school certification OR 2+ years of experience in one of the following: Subscribers, LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Motorola equipment, or Networking equipment
  • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract(s)
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
  • Must possess a valid driver's license

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