Customer Experience Specialist

3 weeks ago


Coppell, Texas, United States Vivid Seats Full time
Company OverviewVivid Seats is a leading online ticket marketplace that connects fans to live events, artists, and teams. Founded in 2001, we're committed to providing exceptional experiences through our people-first approach.

Salary and BenefitsWe offer a competitive $37,000 base salary with overtime eligibility, bi-annual bonuses, and an annual equity grant. You'll also enjoy flexible PTO, mental health days, floating holidays, and wellness programs. Plus, you can work from home two days a week and enjoy perks like free tickets to events

Job Description

You'll be the primary point of contact for high-level customer inquiries via phone, chat, and email. Your role will involve solving unique issues, sharing technical expertise, and handling multiple tasks effectively. With empathy, confidence, and professionalism, you'll play a critical part in connecting our VIP customers to the events they love.

Your responsibilities will include:

  • Maintaining excellent customer experience with tone, empathy, confidence, and attention to detail.
  • Developing and presenting solutions to fan issues efficiently and effectively.
  • Updating internal order notes and ensuring proper procedures are followed during all fan and seller interactions.

What We're Looking For

  • Work experience in customer service in retail or service-related industries.
  • Computer proficiency, including ability to maintain 50+ WPM typing speed and operate basic PC/web browser functionality.
  • Excellent empathy, confidence, and patience.
  • Written communication skills with an aptitude for grammar and spelling accuracy.


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