Service Support Specialist

1 week ago


Worcester, Massachusetts, United States Tomra Full time
Job Description
As our Customer Service Representative in the New England and Upstate NY Area, you will be responsible for delivering exceptional customer service to all Tomra clients. Your daily tasks will include traveling and engaging with RVM end-users, store-level employees, and management to evaluate and bolster all Tomra-related initiatives. Key responsibilities include:
  • Facilitating coordination and support among various internal departments to guarantee customer satisfaction.
  • Managing overall customer contentment at the store level for designated accounts, including product pickup, supply provision, administrative tasks, and machine performance.
  • Resolving product or service issues by identifying the customer's complaint, pinpointing the problem's cause, and delegating and detailing the issue(s) to the relevant department for resolution.
  • Aiding in the expansion of the Bottle Bill in the assigned territory, which encompasses the rollout and introduction of RVM technology, the addition of new categories, and an increase in deposit values.


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