Customer Experience Lead

7 days ago


West Chester, Pennsylvania, United States A. Duie Pyle, Inc. Full time

At A. Duie Pyle, Inc., we are seeking a highly skilled Customer Experience Lead to oversee the daily operation of our Customer Service department. This is an exciting opportunity for a results-driven professional to make a meaningful impact on our organization.

About Us

A. Duie Pyle, Inc. is a leading transportation and logistics company dedicated to delivering exceptional customer service. Our team of experts is committed to providing safe, efficient, and reliable solutions that meet the unique needs of our customers.

Job Summary

The Customer Experience Lead will be responsible for designing and implementing programs to improve performance and efficiency within the Customer Service department. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

Key Responsibilities
  • Oversight of daily operations within the Customer Service department
  • Designing and implementing programs to improve performance and efficiency
  • Collaboration with the leadership team to develop and implement strategic initiatives
  • Providing coaching and guidance to team members to ensure high levels of performance and customer satisfaction
Requirements

To be successful in this role, you must have:

  • 5+ years of experience in a customer-facing role or leadership position
  • Proven track record of improving customer satisfaction and loyalty
  • Strong leadership and interpersonal skills
  • Excellent communication and problem-solving abilities
Salary Information

The estimated salary for this position is $75,000 - $90,000 per year, depending on experience and qualifications. A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan, will also be offered.

A competitive salary and benefits package reflects our commitment to attracting and retaining top talent in the industry.



  • West Chester, Pennsylvania, United States Zephyr Connects Full time

    Role OverviewWe are seeking a highly skilled Sales Advisor to join our team at COCOON in West Chester, PA. As a key member of our customer experience team, you will play a crucial role in guiding homeowners through the sales process, building strong relationships, and delivering exceptional service.


  • West Chester, Pennsylvania, United States County of Chester, PA Full time

    OverviewThe County of Chester, PA seeks an exceptional professional to fill the role of Customer Service Supervisor. This leadership position demands a strategic thinker and effective communicator who can drive customer satisfaction and staff performance.


  • West Chester, Pennsylvania, United States Rite Aid Full time

    Job Summary:We are seeking a skilled Customer Service Supervisor to join our team at Rite Aid. As a Lead Service Associate, you will play a vital role in ensuring exceptional customer service and store operations.About the Role:The ideal candidate will have at least one year of experience in retail, food service, or customer service industry, preferably in a...


  • West Chester, Pennsylvania, United States Life Care Companies, LLC Full time

    Senior Care Hospitality LeadWe are seeking a compassionate and enthusiastic hospitality professional to join our team as a Senior Care Hospitality Lead. This role is responsible for providing exceptional service and creating a warm and welcoming dining atmosphere for our residents.About Our CommunityBellingham at West Chester offers an extraordinary living...


  • West Chester, Pennsylvania, United States B&J Excavating Full time

    Job TitleWe are seeking a highly skilled Site Development Crew Lead to join our team at B&J Excavating.About the RoleThe successful candidate will be responsible for leading a crew in site development operations, including digging ditches and trenches, laying pipes, and ensuring all work is done safely and efficiently.ResponsibilitiesLead a crew of site...


  • West Chester, Pennsylvania, United States RestoPros of Chester County Full time

    About UsRestoPros of Chester County is a reputable restoration company in Pennsylvania, dedicated to providing exceptional service to homeowners and businesses affected by water, smoke, fire, and mold damage.We operate with the highest ethical standards, prioritizing honesty, respect, trust, and integrity in our interactions with customers, partners, and...


  • West Chester, Pennsylvania, United States Qurate Full time

    We are seeking an experienced Customer Service Assistant to join our team at Qurate Retail Group, Inc. As a Customer Service Assistant, you will play a critical role in delivering exceptional customer experiences and supporting the sales teams in achieving their goals.The estimated salary for this position is $50,000 per year.Job Description:In this role,...


  • West Chester, Pennsylvania, United States Penn Medicine Full time

    We believe that the best care for our patients starts with the best care for our employees. Our comprehensive benefits program helps our employees get healthy and stay healthy. One of the finest prepaid tuition assistance programs in the region is available to our team members.As a key member of patient-family care teams, the Critical Care Technician Lead...


  • West Chester, Pennsylvania, United States The Goddard School Full time

    About The Goddard SchoolWe are a premier early childhood learning center for children from six weeks to six years old. With over 600 franchised Schools in 37 states and Washington D.C., we provide a fun, nurturing environment that fosters long-term success in school and life.Job Title: Early Childhood Education Lead ProfessionalWe are seeking an experienced...


  • West Chester, Pennsylvania, United States ITAC Full time

    Job OverviewWe are seeking a highly skilled Lead Structural Designer to join our team in the heavy industrial sector. As a key member of our engineering team, you will be responsible for designing and developing complex structural systems for various industrial projects.About ITACITAC is a 100% employee-owned company that specializes in integrated...


  • West Mifflin, Pennsylvania, United States Big Lots Full time

    **Job Title:** Store Leadership and Customer Experience ProfessionalAbout the Role:We are seeking an experienced and charismatic Store Leadership and Customer Experience Professional to join our team at Big Lots, Inc. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, driving sales growth,...


  • West Chester, Pennsylvania, United States S and T Bank Full time

    Company OverviewS and T Bank is a leading financial institution committed to delivering exceptional customer service and providing innovative banking solutions.Job SummaryWe are seeking an experienced Retail Sales Associate to join our team. As a key member of our branch operations, you will be responsible for delivering exceptional customer service, meeting...


  • West Chester, Pennsylvania, United States County of Chester Full time

    Job Title: Voter Services Team Lead">About the Job:We are seeking an experienced and skilled professional to lead our Voter Services team. The successful candidate will be responsible for overseeing the voter registration database, ensuring timely and accurate processing of voter registrations and ballot applications.Key Responsibilities:Train current, new,...


  • West Chester, Pennsylvania, United States Aramark Full time

    About the RoleWe are currently seeking a highly skilled Food Service Supervisor to join our team. As a key member of our Food Services Team, you will play a crucial role in overseeing staff, collaborating with colleagues, and ensuring the smooth operation of our food production services.Key ResponsibilitiesProduce and maintain accurate work schedules and...

  • Caregiver Team Lead

    2 days ago


    West Chester, Pennsylvania, United States Sunrise Senior Living Full time

    Lead Care Manager Role at Sunrise Senior LivingSunrise Senior Living is committed to providing quality care and services to seniors, and we are seeking a skilled Lead Care Manager to join our team. As a Lead Care Manager, you will play a crucial role in ensuring that residents receive the highest level of care and support.About UsSunrise Senior Living has...


  • West Chester, Pennsylvania, United States Chester County Department of Human Services Full time

    Job DescriptionCompany OverviewThe Chester County Department of Human Services is a leading provider of transportation services in the community. We are seeking a highly skilled and dedicated Customer Service Representative to join our team.Job SummaryWe are looking for a detail-oriented and organized individual to provide exceptional customer service to our...


  • West Chester, Pennsylvania, United States ATLANTIC COAST ATHLETIC CLUBS Full time

    Job Summary">We are seeking a highly motivated and customer-focused individual to join our Member Services Team as a Part-time Team Member. As a key member of our team, you will be responsible for delivering exceptional service to our members and guests.">About the Role">">You will be the first point of contact for members and guests, providing a warm and...


  • West Chester, Pennsylvania, United States Yonah Workforce Solutions Full time

    At Yonah Workforce Solutions, we are seeking an experienced Efficiency Optimization Lead to join our team. This role will play a critical part in enhancing the overall efficiency and productivity of our facility.This position involves direct management of key supporting departments, including Maintenance, Shipping, Quality, and Human Resources. The ideal...

  • RN Clinical Lead

    5 days ago


    West Chester, Pennsylvania, United States Haven Behavioral Healthcare Full time

    Lead Nursing Position at Haven Behavioral HealthcareWe are seeking a skilled Registered Nurse to fill the role of RN House Supervisor. This position offers an opportunity to work in a dynamic environment, providing high-quality care to patients and support to staff.About the Role:This leadership position involves overseeing patient care, coordinating...


  • West Chester, Pennsylvania, United States County of Chester Pennsylvania Full time

    The County of Chester Pennsylvania seeks a Customer Service Team Leader to oversee the Customer Service Representative team. This leadership role is responsible for developing and maintaining high standards of customer service, professionalism, individual skills, and effective teamwork.Job Description:Oversee the daily operations of the Customer Service...